Customer Success Manager | Technical Project Management

Himanshu Khanna

8+ years turning complex, high-stakes projects into clear client outcomes — from customer success and stakeholder alignment to technical delivery, launch, and adoption.

Customer Success Leadership Technical Project Management SaaS/CRM/ERP/WordPress Delivery AI/PMP Certified
Get in Touch ↗ View Work
8+
Years Experience
400+
Projects Delivered
99%
On-Time Rate
Scroll
WordPress · Shopify · Agile & Scrum · AI Prompt Engineering · JIRA · Data Management · WooCommerce · Stakeholder Management · Strategic Planning · Web Design · WordPress · Shopify · Agile & Scrum · AI Prompt Engineering · JIRA · Data Management · WooCommerce · Stakeholder Management · Strategic Planning · Web Design ·
Who I am

Outcomes over deliverables.

I'm a Senior Customer Success Manager cum Technical Project Manager with 8+ years bridging business ambition, client success, and technical execution — leading 400+ projects across WordPress, Shopify, SaaS, CRM/ERP, and logistics platforms.

My edge is AI-augmented project management — leveraging ChatGPT and Copilot to compress documentation, reporting, and QA cycles, giving teams back hours every sprint while raising output quality.

With roots in software development and business analysis, I speak fluently to engineers, designers, clients, and leadership — including custom WordPress plugin delivery and industry-specific web app, CRM, and ERP implementation.

0
Projects Delivered
0
On-Time Rate
0
Years Experience
Best fit
Senior CSM, Technical PM, Delivery Lead
Delivery focus
WordPress, Shopify, CRM/ERP, SaaS and WebApps
Technical edge
Custom WordPress plugins and integrations
Industries
E-commerce, logistics, agencies, SMEs and operations teams
Career

Professional experience

May 2023 — Present
Seahawk
Boston, UK — Remote
Senior Technical Project Manager
Results-driven Operations Leader directing 400+ concurrent global projects with a 99% on-time delivery rate. As a Claude-certified architect, I specialize in building AI-driven workflows to automate complex QA & reporting. By merging standardized Scrum frameworks with AI automation, I've boosted team velocity by 25% and maintained zero SLA breaches across 30+ white-label agency partnerships.
WordPress Shopify AI Prompting Scrum JIRA Saas/CRM/ERP Data Migration
May 2021 — May 2023
iKargos
Delhi, India
Business Analyst
Requirements gathering for logistics & supply chain systems — 20% operational efficiency gain. Built real-time KPI dashboards. UAT plans reducing post-launch defects by 35%.
Business Analysis SQL Dashboards UAT
Dec 2020 — May 2021
KoreCent Solutions
Panchkula
Project Analyst
Coordinated SDLC for client web applications. Automation proposals reducing manual effort by 15%.
SDLC Automation Web Apps
Jan 2020 — Jul 2020
Panasonic India
Gurgaon
Software Analyst
Internal tooling and documentation — onboarding time reduced by 20%.
Software Dev Documentation
Aug 2019 — Dec 2020
Self-Employed
Freelance
Freelance Web Developer & PM
15+ end-to-end WordPress projects for SME clients — full lifecycle ownership from brief to launch.
WordPress Web Design Client Management
Expertise

Core skill sets

Project Management
Agile Scrum Kanban JIRA Confluence Sprint Planning Risk Management OKRs / KPIs Stakeholder Mgmt
Web & E-Commerce
WordPress Custom Plugin Dev Shopify WooCommerce Theme Customisation Web Design SEO App Integration
AI & Automation
ChatGPT Claude Certified Gemini Minimax Agent Copilot Workflow Automation AI-assisted QA AI Documentation
Data Management
Data Migration CMS Optimisation SQL Dashboard Reporting Google Analytics Data Structuring
Business Analysis
Requirements Gathering CRM / ERP Implementation Process Mapping User Stories UAT Gap Analysis Functional Specs
Tools & Platforms
JIRA ClickUp Trello Slack Figma Git Google Workspace MS Office CRM Systems Wrike
Impact

Featured projects

01
Seahawk · 2023–Present
WordPress & Shopify at Scale
Managed 400+ client websites and e-commerce stores simultaneously — standardised processes that scaled output without proportional headcount growth.
99% on-time delivery rate
25% sprint velocity improvement
40% reduction in critical bugs
02
AI Initiative · 2023–Present
AI-Augmented PM Workflow
Pioneered AI prompting for project reporting, QA documentation and client communication — turning outputs into repeatable, scalable team processes.
30% reduction in team overhead
Faster sprint reporting cycles
Improved documentation quality
03
iKargos · 2021–2023
CRM / ERP & Supply Chain Analytics
Led BA and PM for logistics systems, CRM/ERP-style workflows, analytics pipelines and dashboards that reshaped executive decision-making.
20% operational efficiency gain
35% fewer post-launch defects
Real-time KPI dashboards
04
Freelance · 2019–2020
SME Web & Plugin Portfolio
Delivered 15+ full-cycle WordPress projects for SMEs — discovery, design, development, custom plugin support and client training as a one-person studio.
15+ projects delivered solo
End-to-end ownership
SEO-optimised builds
Social Proof (Rated 5.0 · 22 reviews)

What clients say

Trustpilot
5.0 · 13 reviews
Clutch
5.0 · 6 reviews
Google
5.0 · 5 reviews
Clutch
Working with Himanshu as the project manager was easy and he made the process run smooth! Took figma files and created a fully functional website in a short 3-month window.
David SFL
April 2026 · United Kingdom
Read review
Clutch
Project management has been consistently reliable. Himanshu ensures tasks are clearly tracked, updates are prompt, and timelines are respected. Most projects delivered on time or ahead of schedule.
Aaron
Sept 2025 · Australia
Read review
Clutch
It was a great experience. Himanshu and team were professional. Maintained continuous communication, receptive to feedback, always on time and easy to work with.
Eldirani Roy
Oct 2024 · England
Read review
Clutch
The project manager Himanshu was always responsive. Courteous, patient and always on time for meetings. Very accommodating.
Scott Biondo
Jan 2024 · Austin, TX
Read review
Clutch
I had a great team with Himanshu managing. He listens to all my needs and communicates in a timely manner.
N. Vasquez
May 2024 · United States
Read review
Trustpilot
I’ve had a very positive experience working with Himanshu and the team at Seahawk Media.
Bill Jackman
Oct 2026 · Canada
Read review
Trustpilot
Great experience working with Himanshu and his team. They delivered a professional website on time, communicated well, and were quick to implement feedback. Highly recommended!
Mark Rebber
August 2026 · United States
Read review
Trustpilot
Himanshu and his team did an excellent job as a white label partner for my company building a web site.
Jay Urban
June 2026 · United States
Read review
Trustpilot
Had a great experience working with Himanshu Khanna! He was able to help bring our vision to life with our original figma files and has been a great partner as we've continued along with our different web projects!
David Bolick
Apr 2026 · United States
Read review
Trustpilot
Himanshu at Seahawk responds quickly to queries and gives great ideas to solve issues. He is professional, friendly and courteous in his actions and goes above and beyond to help.
Norwyn Campbell
Jun 2024 · Jamaica
Read review
Trustpilot
Himanshu is fantastic at managing communication, timelines, and updates. Brings technical precision to every site we build together. Whether it's a new website, a migration, or a rebuild, the experience is always smooth.
Aron Sabel
Jul 2025 · Australia
Read review
Trustpilot
Awesome to work with! I've worked closely with Himanshu Khanna and he's been great! They do great work - easy to work with - extremely talented - feels like a true partnership!
Dav Review
Jan 2025 · United Kingdom
Read review
Trustpilot
Communication throughout has been excellent, our project manager Himanshu was always available for a call and brought his team to every call. I'll return to Seahawk for our new project.
Ryan Page
Jan 2025 · United Kingdom
Read review
Trustpilot
The team, in particular my project manager, Himanshu , has consistently delivered. The project was completed on time with no delays or hiccups.
Noryn Bell
Dec 2024 · North America
Read review
Trustpilot
Himanshu and his team was very helpful and professional, always available for a meeting and do the extra work.
Roy Eldirani
Dec 2024 · England
Read review
Trustpilot
Excellent experienced project manager, Himanshu . Transparent and consequent processes. Always flexible on demand. Also excellent with SEO work.
Dr. Ubald Hullin
Sep 2024 · Germany
Read review
Trustpilot
Listens to my business goals. Himanshu the project manager is diligent and patient. He is also very responsive and acts quickly to get the job done.
Norwyn
Jun 2024 · Jamaica
Read review
Trustpilot
I had the pleasure of working with Himanshu . He has been very professional, supportive, and attentive. Makes very honest suggestions. Excellent communication skills.
Neyanel Vasquez
May 2024 · United States
Read review
Google
Himanshu was excellent throughout the entire process. He was very responsive, efficient, easy to communicate with, and always willing to jump on a call and work through whatever came up.
Bill Jackman
Oct 2026 · Canada
Read review
Google
Himanshu and his team have been great to work with. They take instruction well and make my life easier. I’m very happy to work with them!
Jay Urbaniak
July 2026 · United States
Read review
Google
Had a great experience working with Himanshu Khanna! He helped us from the beginning with our figma files to create our website. He's been a great partner!
Connie Pileggi
April 2026 · Canada
Read review
Google
Working with Himanshu Khanna is always excellent! Big website rebuild delivered on time. Ongoing hosting and maintenance is seamless.
Gabriela Krawczyk
Oct 2025 · Chicago
Read review
Google
Special shoutout to Himanshu for always being on the ball with updates, communication, and technical expertise. Couldn't ask for a better development partner. Highly recommend.
Aron Sabel
Nov 2025 · Australia
Read review
Follow on LinkedIn
Certifications

Key achievements

Let's connect
Got a project that deserves to be done right?

Whether you're scaling an e-commerce operation, launching a platform, or need a senior PM to bring order to a complex build — let's have a direct conversation about what you're working on.

✉
Email
himanshukhanna001@gmail.com
☏
Phone
+91-9991239924
in
LinkedIn
linkedin.com/in/himanshukhanna001
Message on WhatsApp ↗ Download CV
Mini Game

Dino Run

A quick classic mini-game: Jump over the obstacles and see how far you can go. Simple, polished, and mobile-friendly.

dino-run.console
Score: 0 Best: 0
Press Space or Tap to Start
Space ↑ or Tap to jump